Support

Guides, answers and a way to reach a person. Most questions about installing, activating or moving a licence are answered below without waiting for a reply.

Need a person?

Open a ticket and the support team will come back to you. Include your licence key and the version you are running — it saves a round trip.

Open a support ticket

Or email [email protected]

User guides

The full manual for the version you own.

Architect 3D for WindowsThe complete user guide, covering every edition. Architect 3D for MacThe Mac edition guide. Home Design CopilotHow the AI workspace works, and what the credits cover. Custom WorkShop ProThe add-on for building your own objects and symbols.

Browse all documentation ↗

Tutorials

Step-by-step guides to the drawings you need, from a first floor plan to permit plans.

Getting startedYour first house plan in minutes with QuickStart. Roof planPredefined, freehand or automatic roofs, dormers and skylights. ElevationsFront, back and side elevations, annotated for a permit. Site planImport the plot plan, set boundaries and levels, place the house.

All tutorials →

Common questions

The three areas that generate most support tickets.

Installation and activationActivating, reinstalling, and moving a licence to a new machine. Ordering and paymentInvoices, refunds, and what happens after you buy. Copilot questionsCredits, what counts as a generation, and what happens when they run out. Knowledge baseSearchable articles across every product. Home Design help centreEverything for Architect 3D and FloorPlan in one place.

Shop questions

Anything about this store rather than the software.

Shopping FAQs Licensing and sales policies System requirements Renew maintenance and supportKeep access to updates and technical help.

Include your licence key, your operating system and the version number in any message. Support replies by email.